Shipping Policy

Last Updated: August 28, 2026

At Lizon, we aim to make your shopping experience simple and convenient. Please review the shipping information below before placing your order.

Order Processing

Orders are normally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a confirmation or tracking update, where available.

Delivery Time

Delivery times may vary depending on your location and courier service.

Major Cities: Approximately 2–5 business days
Other Areas: Approximately 3–7 business days
Remote Areas: Delivery may take additional time

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, high order volumes, or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated to you before your order is confirmed.

Any promotional free-shipping offers are subject to their respective terms and conditions.

Order Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

Delivery Issues

If your order is delayed, damaged, or you receive the wrong product, please contact us as soon as possible.

For damaged or incorrect items, please provide your order number and clear photos/videos of the package and product so that we can review the issue and assist you.

Incorrect Address

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect or incomplete address is provided and the parcel cannot be delivered, additional delivery charges may apply for re-shipping.

Failed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable or cannot be contacted, the courier may make additional delivery attempts or return the package to us.

Any additional shipping costs resulting from repeated failed delivery attempts may be the customer's responsibility.