Refund Policy

Last Updated: August 28, 2026

At Lizon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 4 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with its original packaging and accessories.
Not be damaged due to misuse, negligence, or improper handling.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number.
Clear photos or videos of the product.
A brief description of the issue.

Our team will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved:

Refunds will generally be processed within 5–10 business days.
Online payments will be refunded through the original payment method where possible.
Cash on Delivery (COD) orders may be refunded through bank transfer or another mutually agreed method.

Shipping charges are generally non-refundable unless the return is due to an error on our part.

Exchanges

We may offer exchanges for:

Damaged products.
Defective products.
Incorrect products sent by us.

All exchanges are subject to product availability.

Non-Returnable Items

The following items may not be eligible for return or refund unless they arrive damaged or defective:

Products that have been used.
Products without their original packaging.
Products damaged through improper use or handling.
Clearance or final-sale items.
Gift cards, where applicable.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if the order meets the conditions outlined in this policy.

Return Shipping

If a return is required because we sent the wrong, damaged, or defective product, Lizon will cover the applicable return shipping costs.

If the return is requested due to a change of mind or another reason not caused by our error, the customer may be responsible for the return shipping charges.